Return eligibility: 

Whatever the reason, merchandise cannot be returned without a return authorization. For all returns or exchanges, proof of purchase is required and merchandise must be unused, uninstalled and returned in its original condition and packaging.

Timeframe for returns:

The customer has 30 days from the day of taking possession to return or exchange an item.

Condition of items:

Items must be unused, uninstalled, and returned in their original condition and packaging.

Return process:

The customer must log in to their Shopify account and follow the steps to request a return and obtain authorization.

Refund or exchange policy:

A refund or exchange will be processed after all items are received from the customer.

Shipping costs:

The customer is responsible for paying shipping costs to return the items or it is free if the customer brings the items to one of our warehouses:


Agua Canada Laval (Sainte-Rose)
1540 Rue des Patriotes, Laval, Québec, H7L 2N6

Agua Canada Saint-Apollinaire
265 Rue Laurier, Saint-Apollinaire, Québec, G0S2E0


Damaged goods must be reported within a maximum of 72 hours after delivery or receipt for an exchange. After this period we are no longer responsible for physical damage and no exchange or refund can be made.

AGUA declines all responsibility for damage attributable to transport, which is the responsibility of the carrier. Upon receipt of the goods, the customer or installer should examine them carefully to ensure that they are not damaged. Otherwise, he must note the damage noted on the transport invoice and file a complaint with the carrier as soon as possible. Before installing the product, the installer, contractor hired by the customer or the customer himself is responsible for inspecting it and ensuring that it is not defective or damaged. If he notices a problem, he should not proceed with the installation. AGUA is not responsible for any failures, costs, damages or claims which could have been discovered, repaired or avoided by proper inspection and verification before installation.